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Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must declare as quickly as possible online through the Services Australia website.

To certify for JSP an individual should:

– be of qualifying age for JSP
– fulfill Australian residence requirements for JSP
– be unemployed, and
– looking for work and going to take part in activities that increase their chances of discovering a job, or
– unable to work, study or search for work due to medical condition, illness or injury, or
– employed or studying full time and are not able to undertake these due to a medical condition, illness or injury and work or study to return to

If the customer has shown they are unable to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being qualified they need to supply their checking account balances, proof of earnings and work separation information.

Customers can start an early claim online. They will have the ability to complete Your individual information, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to address in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online till within 14 days of being qualified for JSP. They will get a tip alert 2 week before the eligibility date.

A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the consumer is qualified but not payable when they claim.

Customers moving from a current earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must create a myGov account and link their Centrelink online account to it.

Once the consumer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and gain access to their connected Centrelink online account
– guarantee their individual details are proper. From the menu, pick the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task is presented to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their present .

The task will permit the client to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered not able or inappropriate to finish an online claim or candidates. ACC must likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer begin a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the customer lives in a remote location and normally uses an agent, Remote Service Centre, or phone to do service and is unable or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote clients.

The consumer needs to have:

– the remote sign revealing on the Customer Overview, or
– a property address in a remote area

To check the address is in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with nominee plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of an individual, employment encourage the nominee to assist the individual claim JSP using the person’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be reasonable for a consumer to complete all Required jobs prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia need to determine if they have actually minimized their work prospects by moving to a brand-new location.

If this holds true, the Service Officer should examine a possible MALEP work related exemption duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, employment an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Workforce Australia or other professional service provider, will have a preliminary consultation reserved during the Participation Interview. Attending this very first company visit is understood as the task candidate’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will figure out the start date of the job candidate’s income support payment. Note: this goes through job seekers fulfilling any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new task candidates to the Workforce Australia online work service. This excludes task applicants living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or employment more continuous months might be entitled to a higher rate of payment. The system will instantly calculate this and apply the suitable rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to customers throughout their online claim. Employer information, name and ABN, will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the company within the claim. If a client verifies the company, once on payment, STP pre-filled income will exist to the consumer when they report. If the customer does not validate the company, once on payment, the STP employer might present to the consumer again when they report.